Workflow

Lollitec provides quick and professional recovery services. Customers can use our online tracking system to check on the progress of the recovery and delivery location.

Cannot be recovered
Completely free of charge for unrecoverable hard drive.*

*Shipping cost is required to pay
for areas outside Hong Kong

Do not proceed
Customers may decide not
to proceed with the recovery, an inspection and handling fee
will apply *

*Shipping cost is required to pay
for areas outside Hong Kong

評估
Upon receiving customers’ hard drive, a form along with confidential agreement are required to fill in. The drives will be promptly sent to our engineering department to assess the chance of recovery. Any specific folders that customers wish to recover should be stated. We will then issue an email with a tracking number for progress tracking.
Can be recovered
If the hard drive can be recovered, we will determine the required recovery process, for example using recovery software or opening up the hard drive.
Exact Quote
Lollitec will provide an exact quote according to the recovery process required, customers can then decide whether to proceed with the recovery or not. Lollitec will then issue an invoice with all the details contained within it.

(overseas customers may be required to pay shipping costs)

Recovery
Lollitec will proceed with the recovery. Upon completion, Lollitec will provide customers with a list of data.

(overseas customers may be required to pay shipping costs)

Payment
Customers can confirm the details and pay the specified amount in the invoice.
Data Recovered
Lollitec will copy the recovered data into a new hard drive, which will be delivered to the customer, this new hard drive will not incur additional costs.